If you have any questions, you can contact customer support at (877) 813-1263.

Identity Theft Protection Plan Benefits

You now have access to IdentaVault and Identity Theft Restoration Advocates who will provide you with comprehensive, personalized recovery services.

Our unique IdentaVault identity theft solution provides you with all the components necessary to restore your identity and prevent future incidences of identity theft. All work done on your behalf is performed by qualified Privacy Advocates. Our program takes a completely hands on approach to identity theft restoration.

Identity Theft Insurance:

You will also receive up to $1,000,000 worth of identity theft insurance coverage underwritten by a national Insurance Carrier. This plan insures against lost wages and the other costs associated with recovering from identity theft including:

  1. Lost wages: $500.00 per week, for 4 weeks maximum
  2. Re-filing of loans
  3. Defense cost for certain civil & criminal law suits
  4. Reimbursement of fees: Reasonable and necessary costs incurred in the United States by the insured for:
  • (a) Re-filing applications for loans, grants or other credit instruments that are rejected solely as a result of a stolen identity incident
  • (b) Notarizing affidavits or other similar documents, long distance telephone callsand postage solely as a result of the insured’s efforts to report a stolen identity incident and/or amend or rectify records as to the insured’s true name or identity as a result of a stolen identity event
  • (c) Up to six credit reports from established credit bureaus (with no more than two reports from any one credit bureau) dated within 12 months after the insured’s discovery of a stolen identity incident.

Coverage may not be available in any other jurisdictions.

Identity Theft Restoration:

If the worst happens, and you become the victim of identity theft while enrolled in IdentaVault, we will restore your identity and any related credit accounts to pre-theft status. In addition, if you suffer any covered out-of-pocket expenses as a result of a breach, you’re covered by a real insurance policy that will put money in your hands for qualified losses.

Upon notification of an identity theft incident, Privacy Advocates will act on your behalf as a dedicated case manager to:

  1. Investigate and confirm the fraudulent activity, including known, unknown and potentially complicated additional sources of identity theft.
  2. Complete and mail customized, pre-populated, state specific “Fraud Packet“ via certified mail with pre-paid return instructions.
  3. Place phone calls, send electronic notifications, and prepare appropriate documentation on the member’s behalf, including dispute letters for defensible complaints to any and all appropriate state agencies and financial institutions.
  4. Issue fraud alerts and victim statements when necessary, with the three consumer credit reporting agencies, the FTC, SSA, and U.S. Postal Service.
  5. Submit Special Limited Power of Attorney and ID Theft Affidavit to involved creditors for card cancellation and new card issuance.
  6. Contact, follow up and escalate issues with affected agencies, creditors, financial institutions, to reinforce member’s rights.
  7. Assist the member in notifying local law enforcement authorities to file the appropriate official reports.
  8. Utilize real time access to public records reports including DMV, criminal, address changes, liens, and judgments for further investigation where applicable.
  9. Provide peace of mind and resolution of key issues from start to finish as swiftly as possible.
  10. Provide members with a “Case Completion Kit“ including copies of documentation, correspondence, forms and letters for their personal records.

24/7 Lost Wallet

Our Lost Wallet service helps members quickly cancel and replace all items commonly carried in wallets and purses, including credit cards, debit cards, check books, driver’s license, Social Security cards, insurance cards, passports, military identification cards and even traveler’s checks.

If you have any questions, you can contact customer support at (877) 813-1263.